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What is Google my Business and why is it so important for your business?

Google my Business offers you a great way to appear in google search results, as a local business this is a clear must have tool and the best thing is its FREE. Google my business provides you with the ability to list your business location on Google Maps and local search results.

As much visibility for free your business needs and with the google review tool built in no need to pay other platforms for this service. You can display important information about your business services, opening hours, location with links to your website and social media. You can add pictures and videos direct to this platform a real plus for your SEO optimisation. You’ve probably done a Google search at some point such as, ‘places to eat near me’, if so then you’ll notice that Google returns a list of three locations where you can eat based on your current location.

The three businesses that have shown as a result of your search query have a GMB page and are one step closer to attracting you as a customer. If these places to eat did not have a GMB page, then they would not have shown. Think about this in the context of your business, whatever product or service you may be selling. How can local searches benefit your business and what might you be missing out on without one? As Google makes regular changes to its algorithms, if you want to get found in local search you need to have a Google My Business listing and be optimising it on a regular basis.

How to Optimise Your Google My Business Page

After you’ve set up and claimed a GMB page for your business, the next step is to make sure it’s optimised, and you’ve filled in all the important information. You should aim to include as much information as possible on your GMB listing as possible.

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When people have done their search and found your business in the search results, their next step will be to click on your business to find out more information, such as contact details and directions. The way people search is changing, and information needs to be accessible instantly. If you haven’t set an accurate business address, then it won’t be easy for people to physically find you. If your business isn’t easy to find, then people will go somewhere which is. It’s as simple as that. This is the online environment businesses must now compete in, so make sure your business is taking advantage of the way people are searching online and don’t let it hinder your ability to attract new customers.

Get Your Description Right

Take the time to write a good description to add to your listing and try make it as local as possible where you can so it’s more relevant to the user. The description is used as an overview about what your business does, and keywords related to your business can be used here. Your GMB description can be up 750 characters but it’s worthwhile getting the most relevant information in the first few sentences. Try to include 2-3 keywords that describe your business best.

Add Posts to your Google My Business

You can now attract more interest by adding posts to your GMB profile. The content will show in Google search and on map results. To add a post all you have to do is go to your GMB account and create a new post. You will be able to upload an image, write up to 300 words of text or an event title, which should include the start/end date. There is then an option to add a call-to-action with a variety of button choices including ‘Learn more’, ‘Reserve’, ‘Sign up’, ‘Buy’ and ‘Get offer’. The post option gives you great flexibility to promote events, share your content and promote your products or services, highlighting when you are running special offers. The post will last for 7 days before you will need to replace it with a new post. Google will email you a reminder to do this. The screenshot of the Innovation Visual GMB page here shows how we used the post feature to promote our Google Retail & Shopping Livestream event. As you can see a clear date and time is shown, alongside a clear call-to-action to ‘Sign-up’. If you have set up Google My Business but haven’t yet used the posts feature, then hopefully you now know enough to give it a go. Remember to keep an eye on your posts, as it appears that Google posts expire after seven days of posting them, meaning you will have to update them weekly. Events can be listed for longer and automatically expire on the day of the event, which is handy.

Add Up to 10 Photos or Videos to GMB posts

As of February 2020, you can now add up to 10 photos or videos to Google posts. This means you can do even more to elevate your posts and stand out from the competition. Images and videos can help tell a story and the ability to add multiple images will definitely benefit e-commerce businesses as it will help you add multiple images of products.

Add Images on a Regular Basis

You may have added core images such as the exterior/interior of your business, your logo and your team but you shouldn’t stop there. Post images as much as you can. This will show Google you’re active and it will favour you when it comes to showing you higher in map or local search results.

Collect Reviews

If you want to rank higher in search and map results, then collect reviews. Reviews act as real world signals of what people actually think about a business and are a key factor when it comes to ranking in local search. Not only this, but they act as social proof to your potential customers and help them make a decision on whether to do business with you or not. The best way to collect reviews is to ask for them. Seek out customers who you know what been satisfied with your product or service. To make it easier to collect reviews, set up a templated email but make sure you personalise it where possible before you send!

Respond to Reviews

Whether good or bad (and especially bad) – make sure you respond to all reviews, so your customer knows you’re serious about them and their experience with your business. This will also help other customers build trust in you as a brand. Acknowledge and thank customers who leave a good review as it shows a level of engagement at the post-purchase stage.

Finally, you can use your reviews as an opportunity to get better as a business; learn what people like and what they didn’t like and improve upon it. Reviews are valuable data to a business.

Don’t Miss Out on the Benefits of Google My Business

Make sure that your business has an up to date and detailed Google My Business page. If you have not taken the time to create and optimise one, then you’re missing out on one of the best free ways of appearing in Google search results. It’s also highly adaptable and can be updated as needed to reflect day to day changes. All it takes is time and knowledge to optimise your page, so make sure you do it. You could see the benefits instantly.

Click here to ask about step by step guide to setting up a GMB Page to get you started.

If you would like to know more about Google My Business and local SEO then why not speak to a member of our team who will be happy to help you.


·       How to optimise Google My Business

·       How to Optimise For Google Voice Search

·       Local Search – Top Tips on How to Get Ranked for Local Search

Contact Vanessa on 0151 318 0844 or email neston@nettl.com